Returns & Exchanges

At Hyphen, we want you to feel confident in your skincare journey, which is why we offer a 30-day window for returns on products that don't meet your expectations. Your satisfaction is our priority, and we aim to make the resolution process as seamless as your skincare routine.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Package Your Items

Carefully place the items in their original packaging, ensuring the bottles are tightly sealed to prevent leaks during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing